Terms and conditions

These terms and conditions govern the relationship between the seller – the Moldavite Museum, and the buyer.



Občanské sdružení Muzeum vltavínů

Panská 19, 381 01 Český Krumlov, Czech Republic

ID: 270 48 781


Mobile: +420 602655828

e-mail: info@vltaviny.cz



private consumer, business or government agencies


Products can be ordered in the following ways:

– Orally (in person, by telephone)

– In writing (e-mail)

– The online shop


Postage and handling:

depends on the country of destination and type of delivery,
according to the table below:


Způsob zaslání Doporučené psaní
Cenný balík
Type of mail Priority mail
(registered, not insured)
Registered parcel
Express Mail Service
Sendungweise Prioritäts-Sendung
nicht versichert)
Registrierte Sendung
Express Mail Service
ČR CZK 39 Kč 78 Kč 135 Kč
Australia EUR 8 26 44
Canada EUR 8 21 36
USA EUR 8 20 38
Hong Kong EUR 8 26 40
Rusko EUR 7 21 28
Nizozemsko EUR 7 16 30
Francie EUR 7 19 34
Německo EUR 7 22 34
Norsko EUR 7 18 28
Slovensko EUR 7 9 12
Polsko EUR 7 11 12
Rakousko EUR 7 16 30
Ukrajina EUR 7 19 25
Anglie EUR 7 18 34
Švýcarsko EUR 7 19 24
Maďarsko EUR 7 19 34
Other Europe EUR 7 22 35
China EUR 7 26 40
Another country
(rest of the World)
EUR 8 30 44 (if available)




Electronic order must contain all the necessary data.



For delivery within the Czech Republic, payment can be done in advance according to the proforma invoice, by credit card as the final step of the order made in the e-shop at the website www.vltaviny.cz  or cash on delivery service.
For other countries outside the Czech Republic the only possibility is credit card payment as the final step of the order made in the e-shop at the website www.vltaviny.cz.


The withdrawal

consumer (buyer) has the right in accordance with § 53 paragraph 7 of the Civil Code. Z. withdraw from the contract within 14 days of receipt of goods if the contract was concluded by means of distance communication. If the decision the consumer to exercise this right, the withdrawal delivered to the seller no later than 14 day after the takeover.


The purchased goods the buyer must return in the full, with complete documentation, undamaged, clean, preferably in the original  package, in a state of a value in which goods took over. In the event that the goods returned are incomplete or damaged, the seller refunded the purchase price reduced by the corresponding amount (in accordance with § 458 paragraph 1 of the Civil Code. Z.). Money for returned goods will be returned to the consumer purchaser within 30 days from the effective date of withdrawal from the contract by the buyer.

To withdraw within that period, it is recommended to speed up the processing of withdrawal of goods delivered to the address of the seller it together with the attached cover letter with a possible reason for withdrawal from the contract (not required), with the order number, receipt number and bank number shown his account, or to indicate whether the amount shall be send to buyer’s account or for next next order/purchase.


Buyer acknowledges the fact that if the goods supplied gifts, the gift agreement between the seller Buyer closed with a condition that occurs when the use of the consumer’s right of withdrawal according to § 53 paragraph 7 of the Civil Code. Z., deed of gift to expire and the buyer is required along with the returned goods back with related gifts provided.




Completing the registration form or a binding order online, the customer alloves the buyers to collect and archive the personal data of the buyer and his purchases. The seller fully respects the law on protection of personal data, does not use them for marketing purposes, nor provide any information to third party.



warranties on goods are governed by Sellers and applicable laws regulations of the Czech Republic. As a guarantee certificate serves proof of purchase.

For goods or uncleaned or dirty and inadequate hygiene standards Seller is not obliged to accept a complaint!



costs incurred by the buyer when using the means of distance communication in connection with the closing of the purchase agreement (the cost of internet connection, telephone costs) shall be borne by the Buyer.
(Source: APEK.cz)